FAQ
  • Do I need a membership at Parktown to rent equipment?
    • Anyone can rent equipment; no membership or dues are required.
  • What do I need to rent Parktown equipment?
    • We require a valid drivers license, passport, or other government issued ID in order to rent our equipment to you or your company.
  • Are deposits required to rent equipment?
    • If you do not carry production insurance (it makes things so much easier), you have a of couple options:
      1. A pre-authorized deposit on your Visa / Mastercard for the full replacement cost of the equipment or…
      2. A cash deposit for the full replacement value of the equipment or…
      3. A Parktown representative must accompany the equipment at all times during your shoot days until the equipment is returned to the Parktown office. There will be a charge for the labour on all shoot days ($45/hr). Note that Parktown reps are not just there to watch over the equipment, they can act as your DMT, AC, grip, electric, or even PA.

      Note that 1-3 are generally only required if you do not carry production insurance. Nominal deposits are required even if you have production insurance, which we encourage you to have.

  • Your prices lower in comparison to other rental facilities, what’s the catch?
    • No catch. We built our rental department out of necessity for our own projects, so in the downtime why not give the best prices in the city to those doing their own projects?
  • I’ve found a better price on comparable equipment, will Parktown beat it?
    • Assuming that it’s reasonable, we will beat any written quote. Discounts and price matching are only available prior to your rental pickup, and never after the fact.
  • What kind of payment forms do you accept?
    • Currently we accept Visa, Mastercard, Debit, cheque, cash, or Interac email transfer.
  • Am I able to come by to look at the equipment beforehand?
    • Absolutely. In fact we encourage productions to schedule a time for a proper camera/lighting/grip prep. If you’re unfamiliar or wish to look over a piece of gear you’re welcome to schedule an appointment to make sure it fits your needs beforehand
  • Can I take the equipment out of the country?
    • No, not without prior written consent from Parktown and a full deposit covering the replacement cost of the equipment (even if you have production insurance). You will also be required to provide a valid carnet prior to equipment pickup.
  • When can we pickup / dropoff equipment?
    • Equipment pickups are between 2-4:30pm the day before your scheduled booking. Dropoffs are the day following your booking before 12:00pm (noon). As long as there is no conflict other pickup/dropoff times, other times may be arranged if absolutely needed.
  • What happens if we damage/have stolen/lose any equipment?
    • Rental clients are fully responsible for any and all damages and losses, including any lost revenue as per our rental contract. As well, any equipment that is damaged/lost/stolen is considered to be on rental until said equipment is either repaired or replaced.
  • If I need to cancel a rental booking, what is your policy?
    • We’re reasonable. Typically we require for 48 hours notice to cancel a rental booking. Cancellations with less than 48 hours notice depending upon the booking may be subject to a cancellation fee.
  • I am/represent an NGO/Charity/Not for Profit organization. Can we have a discount?
    • Any of the above organizations will receive a automatic 20% discount off our standard prices.
  • If I have a technical failure with the equipment, will I still be charged?
    • Of course not, assuming it’s a genuine technical failure. If you experience any problems with our equipment please contact us immediately at 613-828-0505 x300 during regular office hours (9am-5pm, Monday to Friday), or 613-255-1523 in emergency or after hours situations. Depending on availability we may be able to fly you out a replacement. If we determine that it was an operator error you will still be billed the full rate as well as labour.

Contact us for equipment and studio related questions or bookings at [email protected] or 613-828-0505 x303