FAQ
  • Do I need a membership at Parktown to rent equipment?
    • Anyone can rent equipment; no membership or dues are required.
  • What do I need to rent Parktown equipment?
    • We require a valid drivers license, passport, or other government issued ID in order to rent our equipment to you or your company.
  • Are deposits required to rent equipment?
    • If you do not carry production insurance (it makes things so much easier), you have a of couple options:
      1. A pre-authorized deposit on your Visa / Mastercard for the full replacement cost of the equipment or…
      2. A cash deposit for the full replacement value of the equipment or…
      3. A Parktown representative must accompany the equipment at all times during your shoot days until the equipment is returned to the Parktown office. There will be a charge for the labour on all shoot days ($45/hr). Note that Parktown reps are not just there to watch over the equipment, they can act as your DMT, AC, grip, electric, or even PA.

      Note that 1-3 are generally only required if you do not carry production insurance. Nominal deposits are required even if you have production insurance, which we encourage you to have.

  • Your prices lower in comparison to other rental facilities, what’s the catch?
    • No catch. We built our rental department out of necessity for our own projects, so in the downtime why not give the best prices in the city to those doing their own projects?
  • I’ve found a better price on comparable equipment, will Parktown beat it?
    • Assuming that it’s reasonable, we will beat any written quote. Discounts and price matching are only available prior to your rental pickup, and never after the fact.
  • What kind of payment forms do you accept?
    • Currently we accept Visa, Mastercard, Debit, cheque, cash, or Interac email transfer.
  • Am I able to come by to look at the equipment beforehand?
    • Absolutely. In fact we encourage productions to schedule a time for a proper camera/lighting/grip prep. If you’re unfamiliar or wish to look over a piece of gear you’re welcome to schedule an appointment to make sure it fits your needs beforehand
  • Can I take the equipment out of the country?
    • No, not without prior written consent from Parktown and a full deposit covering the replacement cost of the equipment (even if you have production insurance). You will also be required to provide a valid carnet prior to equipment pickup.
  • When can we pickup / dropoff equipment?
    • Equipment pickups are between 2-4:30pm the day before your scheduled booking. Dropoffs are the day following your booking before 12:00pm (noon). As long as there is no conflict other pickup/dropoff times, other times may be arranged if absolutely needed.
  • What happens if we damage/have stolen/lose any equipment?
    • Rental clients are fully responsible for any and all damages and losses, including any lost revenue as per our rental contract. As well, any equipment that is damaged/lost/stolen is considered to be on rental until said equipment is either repaired or replaced.
  • If I need to cancel a rental booking, what is your policy?
    • We’re reasonable. Typically we require for 48 hours notice to cancel a rental booking. Cancellations with less than 48 hours notice depending upon the booking may be subject to a cancellation fee.
  • I am/represent an NGO/Charity/Not for Profit organization. Can we have a discount?
    • Any of the above organizations will receive a automatic 20% discount off our standard prices.
  • If I have a technical failure with the equipment, will I still be charged?
    • Of course not, assuming it’s a genuine technical failure. If you experience any problems with our equipment please contact us immediately at 613-828-0505 x300 during regular office hours (9am-5pm, Monday to Friday), or 613-255-1523 in emergency or after hours situations. Depending on availability we may be able to fly you out a replacement. If we determine that it was an operator error you will still be billed the full rate as well as labour.

Contact us for equipment and studio related questions or bookings at rentals@parktown.ca or 613-828-0505 x303